Player stepha57 posted a message on 06/03 14:44 on the MadLotto Forum: delay in sending. Answer him on MadLotto and exchange with other players

Last lottery draw  17 20 25 27 43 44  : Winners : 675 

Subject :  delay in sending
stepha57
06/03/2017 14:44:09

hello, my prize (a children's book) was validated on 03/01/17, but it has still not been sent. This delay seems very, very long, no!
Is there anyone else in my case? Thank
you

webmaster
1629 
16/03/2017 09:08:15

Hello stepha57,

I'm sorry for the delay in sending your Prizes. We have experienced an increase in activity over the past 15 days causing a little delay but everything has returned to normal since this week.

For information, if your winnings are out of stock you are refunded AND we send you a message to let you know.

If you want to more info about how to send your Prizes, simply contact our customer service.

Have a good day.

"The Web

stepha57
15/03/2017 22:38:55

what's weird is that I won another prize on 25/02, validated on 03/03 and I've already received it.
So if it is a temporary or permanent stock shortage, a little message to warn us wouldn't be too much!



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