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This is a modified message:
Hello,
I understand your disappointment, but nevertheless I answer one last time about this type of message:
* personal messages are not published here, it is not unwillingness on my part but 1- I am not authorized to respond to personal cases (not to mention that I simply do not have the time!) 2-person would not accept that this forum is flooded with personal problems that only interest the authors of the messages !
* the customer service is at your disposal, it always does its best to help you, even for problems (like yours) that we do not fully control. Whatever the answer he gives you, don't think you'll find better by referring to this forum, quite the contrary!
You were a few players to have had your problem out of more than 30,000 to win this prize. We are doing our best to help each of you, individually, through Customer Service, but please understand that these are very special issues and that we cannot deal with special cases on the forum! The forum is not an annex of the Customer Service!
On that note, I obviously hope that your problem will be solved quickly, and I hope that you also understand the need for me to "censor" these messages on the forum!
Good games!
The Web'.
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